Terms of service

1. About us

This online store is operated by Phone X2 Limited, trading as Phone X2, registered in Ireland under company number 677549.

These terms apply to purchases from our website. Our Return and Refund Policy, Shipping Policy and Privacy Policy are available in the website footer.

2. Products

We sell new and pre-owned phones, tablets and accessories. Each listing states the product’s condition, specifications and included accessories. Please check these details before ordering.

Product images may be illustrative. Colours may appear differently on different screens. Goods supplied must match their agreed description. Any relevant wear, battery condition or known defects in pre-owned products will be disclosed before purchase.

3. Orders and payment

Please provide accurate contact and delivery details and use only payment methods you are authorised to use.

An order acknowledgement confirms receipt of your order. Your order is accepted when we send confirmation that it has been dispatched.

Before acceptance, we may decline an order because stock is unavailable, payment cannot be verified, or there is a genuine listing error. We will notify you and promptly refund any payment taken. We will not substitute a product or increase an agreed price without your consent.

Your statutory cancellation rights remain unaffected.

4. Prices

Consumer prices are displayed in euro and include applicable VAT. Express delivery costs €10. Free standard delivery is available on orders of €100 or more. All delivery charges are shown before payment.

5. Delivery

We deliver within Ireland using DPD. Express delivery normally takes 1–2 working days after dispatch. Free standard delivery on orders of €100 or more normally takes 2–3 working days after dispatch. These times are estimates, excluding weekends and public holidays.

“Goods remain our responsibility until you, or someone you nominate, physically receives them. Contact us if an order is delayed, missing or damaged so we can resolve the issue. Your statutory delivery rights are unaffected.”

6. Cancellations and returns

For online consumer purchases, you may notify us that you wish to cancel within 14 days of receiving the goods, then return them within a further 14 days.

Opening a phone’s packaging does not automatically remove this right. We may make a lawful deduction for actual loss in value caused by handling beyond necessary inspection.

Full information about return costs, refunds and preparing devices for return appears in our Return and Refund Policy.

7. Faulty goods and warranties

Goods must meet the requirements of applicable consumer law. If goods are faulty, incorrect or not as described, contact us for assistance.

Your rights may include a refund, repair, replacement or price reduction, depending on the circumstances. Any manufacturer or store warranty is additional to your statutory rights.

8. Accounts and website use

Keep your account login details secure and contact us if you suspect unauthorised access.

You must not use the website for fraud, unlawful activity, harassment, spreading malware or attempting to access systems or personal information without permission. We may restrict access where reasonably necessary to address misuse, without affecting existing purchase or refund rights.

Website content belongs to us or its respective owners. Do not reproduce it commercially without permission or another lawful basis.

9. Shopify and privacy

Our store is hosted by Shopify. Purchases are made directly with Phone X2 Limited; Shopify provides the platform and is not the seller of our products.

Our Privacy Policy explains how personal information is collected, used and shared, including processing by Shopify and service providers.

10. Liability and consumer rights

Nothing in these terms excludes or limits your statutory rights or any liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.

We remain responsible for fulfilling our legal obligations concerning products, payments, deliveries and refunds.

11. Business purchases

Purchases made for business purposes are subject to applicable law and any separately agreed business terms. Statutory consumer cooling-off rights do not apply to business purchases.

12. Governing law and changes

These terms are governed by Irish law, without removing any mandatory consumer protections that apply to you.

We may update these terms for future purchases. The version in effect when your order is accepted applies to that order. If a provision is unenforceable, the remaining provisions continue to apply.

13. Contact and complaints

Please contact us with any questions or complaints:

Phone X2 Limited, trading as Phone X2
Company registration number: 677549
34 Church Street, Dundalk, Co. Louth, A91 P6R3, Ireland
Email: Bilal.phonex2@gmail.com
Telephone: 042 933 0487